Privacy Policy

1. Who We Are

Chief Collection is a fashion retail brand based in Nigeria. We sell clothing and accessories through our website at chiefcollection.shop. When we say "we", "us" or "our", we mean Chief Collection. When we say "you", we mean anyone who visits or shops on our website.

2. Information We Collect

We only collect information that is necessary to process your order and provide you with a good shopping experience. This may include:

• Your name and contact details when you reach out to us
• Order details such as the items you select, sizes and colours
• Messages you send us via our contact form or WhatsApp

We do not require you to create an account to shop with us. All orders are placed directly through WhatsApp, which means we only receive the information you choose to share in your message.

3. How We Use Your Information

Any information you provide is used solely to:

• Process and fulfil your order
• Respond to your enquiries and provide customer support
• Improve our products and the shopping experience on our website

We will never use your information for purposes beyond what is listed above without your explicit consent.

4. WhatsApp Ordering

Our store uses WhatsApp as the primary channel for placing and confirming orders. When you tap "Buy Now" or "Order via WhatsApp", you are redirected to WhatsApp where your order details are pre-filled for your convenience. This conversation takes place directly between you and Chief Collection on WhatsApp's platform and is subject to WhatsApp's own privacy policy.

We only use the information shared in these conversations to process your specific order. We do not store your WhatsApp number or personal details beyond what is needed to complete your order.

5. Sharing Your Information

We do not sell, rent or trade your personal information to any third party. We do not share your information with advertisers or marketing companies. Your details are only ever used by Chief Collection to serve you directly.

6. Data Security

We take reasonable steps to protect any information you share with us. However, please be aware that no method of transmission over the internet is 100% secure. We encourage you to only share the information necessary to complete your order.

7. Third-Party Links

Our website may contain links to third-party platforms such as WhatsApp and social media pages. Once you leave our website, we are not responsible for the privacy practices of those platforms. We encourage you to read their privacy policies before sharing any personal information with them.

8. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Your Rights

You have the right to ask us what information we hold about you and to request that we delete it. If you have any concerns about how we handle your information, please reach out to us via WhatsApp or our contact page and we will respond as quickly as possible.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to check this page periodically. Continued use of our website after any changes means you accept the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us and we'll be happy to help.